Hotline and support

Even with perfectly set up software, problems always arise, be that a human error or computer malfunction.

In those cases the specialists from the Hotline and support departments turn up, they offer immediate help remotely directly to the screen of the client, working with the software solutions offered by the company. Thinking about the quality of the service as well as for the effectiveness of the effectiveness of our employees, we have implemented numerous systems to help you with finding information quickly, help with databases with information, transferring tasks to a colleague, keeping an eye for open issues with clients and many others. Our specialists are equipped with modern hardware and software products, which make their job easier, they can talk with our clients online, via telephone, mobile phone etc by using one centralized system for everything. All employees in the department have access to the centralized information system, which gives full information for the client you are speaking with.

Additional Info